Managed Hosting
XIOLINK was founded with the philosophy of making Managed Hosting easy for our customers. Other companies sell you a server, XIOLINK provides a solution.
We recognize no two customers are alike. Our team partners with you to design a solution to meet your current needs and achieve your future goals. XIOLINK focuses on what we do best - managing the infrastructure - so you can focus on your business.
Our customers tell us there are two essential factors which make it easy and make it work:
| 1. |
Reliable & Knowledgeable Customer Service
Anyone can put the technology together but it's the service that makes the difference. |
| |
Complete Server Management
The Foundation of our Business |
We manage all aspects of the server including configuration, maintenance and monitoring. |
| Tier 3 Support 24x7x365 |
Unlimited immediate access to onsite engineers who manage your infrastructure. |
| Extensive Customer Extranet |
Quick and easy account management tools accessible from anywhere. |
| Microsoft Gold Certified Partner |
One of only a few Microsoft Gold Partners focusing on managed hosting. |
| Average response time <5 mins |
We treat every issue with urgency regardless of how large or small. |
| Microsoft Certified Engineers |
We are constantly training and learning to stay abreast of the latest technology. | |
| 2. |
Data/System Availability & Security
We employ best practices and best-in-class hardware to ensure high availability. |
| |
| 100% Network Uptime Guarantee |
Our network core is completely redundant with a history of proven reliability. |
| N+1 Redundant Infrastructure |
Power & Environmental Systems are configured to keep your systems available all the time. |
| Proactive patching, monitoring and maintenance |
We work closely with hardware and software vendors to keep your solution running securely and reliably. |
| Intelligently Routed Network |
Four Tier 1 carriers provide improved network performance of 39.6% over standard BGP networks. |
| Comprehensive Network Security |
Our intrusion detection and prevention systems with firewall solutions provide the highest level of security. |
| Dell PowerEdge Servers |
The proven track record of Dell servers allows us to offer a flexible and uniformly reliable solution. |
| Physical Security |
All facilities maintain the highest level of security utilizing biometrics, proximity cards, CCTV, and restricted access. |
| 30 Min Hardware Replacement |
We have a <1% hardware failure rate and carry onsite backup hardware in the unlikely event of a failure. |
| SAS 70 Type II |
An audit of our controls to help maintain Sarbanes-Oxley, HIPPA & Gramm-Leach-Bliley compliance requirements. | |
